“The UK Research Councils (RCUK) introduced an open access policy, and accompanying funding for Article Processing Charges (APCs), in April 2013. This article describes University College London (UCL)’s experience of managing its institutional, RCUK, and Wellcome Trust open access funds, and highlights its success in exceeding the RCUK target in the first year of the policy. A large institution, processing around 1,770 APCs in 2013–2014, UCL has established a dedicated Open Access Funding Team. As well as advising authors on funders’ and publishers’ requirements, managing payments, and liaising with publishers, the Team delivers a comprehensive open access advocacy programme throughout the institution. Researchers who have used the Team’s services show astonishing levels of enthusiasm for open access, and for UCL’s approach to supporting them.”