Collecting Space Use Data to Improve the UX of Library Space

Authors : Shelley Gullikson, Kristin Meyer

Collecting data about where people are and what they are doing is an easy entry point into exploring the UX of library space. This article examines projects at two academic libraries where space use data was collected multiple times per day for several months.

The two projects were designed and carried out independently but had the same purpose: to better understand how students were using library spaces so that we could improve student experiences.

Collecting space use data provided a baseline understanding of user behavior in these spaces. Similar to web analytics, this baseline can be useful on its own or used in conjunction with other forms of user research.